We have a straightforward Refund Policy designed to address your concerns and promote transparency between us. Here’s how our refund process works:
- Express Shipping Refunds: You can request a refund for orders placed with Express Shipping, but it must be done within 2 hours of your purchase.
- Overnight Shipping Orders: Unfortunately, we cannot issue refunds for Overnight Shipping orders, as these are shipped within 30 minutes of payment confirmation.
- Delivered Orders: Once an order has been delivered, we cannot process refunds because we cannot verify the authenticity of the medicines after they leave our facility.
- Incorrect Address Issues: If an order is undeliverable due to an incorrect address provided by you, we cannot accept refund or return requests. So, please double-check your address before completing your purchase.
If you have any questions or concerns about refunds, don’t hesitate to reach out to us via Live Chat or our official email address. We’re here to help!